Your data, kept safe.

The Reg Raffle UK Ltd (company no. 17476921, 46 Roast Calf Lane, Bishop Middleham, Ferryhill, DL17 9AT) is the controller of the personal data described here. Questions about privacy go to help@theregraffle.co.uk.

Data	Where it comes from
Name, email, mobile, address, postcode, date of birth	You, when you register, enter or contact us
Number plates you enter	You
Entries, wins, site credit, spend limits, breaks and self-exclusions	Your use of the site
Payment records (amount, date, last four card digits, reference)	Our payment provider. We never receive your full card number
V5C logbook and photo ID	You, if you win a prize that needs verification
Bank details for payouts	You, if you win a cash prize
Messages and complaints	You, through the contact form or email
Postal entries	The details written on the entry

• To run your account, entries and draws and to pay prizes: performing our contract with you.
• To check age, eligibility and identity, prevent fraud and keep financial records: our legal obligations and our legitimate interest in running fair draws.
• To enforce spend limits, breaks and self-exclusion: our legitimate interest in protecting players, and your request.
• To send draw results, new competitions and offers by email, text or post: your consent, which you can withdraw at any time in My account. We don’t send marketing while you’re on a break or self-excluded.
• To answer messages and complaints: our legitimate interest in helping you.

Winners are shown with a partly hidden plate (for example AB12 C••) and their town. Public draw records list entries only as anonymous tags, never names or full plates. We don’t publish names or photos without consent.

• Our payment provider, to take card payments.
• Providers who host the site and send our emails and texts, under contracts that protect your data.
• Prize suppliers and couriers, only the details needed to deliver your prize.
• Our professional advisers, and the police, regulators or courts where the law requires it or to prevent fraud.

We don’t sell your data. If any provider stores data outside the UK, we use the safeguards UK law requires.

• Account, entry and payment records: while your account is open and for 6 years after, for accounting and legal claims.
• V5C and photo ID: until the prize is paid and for up to 12 months afterwards, then deleted.
• Self-exclusion records: for the length of the exclusion and long enough afterwards to make sure it’s respected.
• Messages and complaints: up to 3 years after they’re closed.

We store your login token and basket in your browser’s local storage so you stay signed in and keep your basket. These are strictly necessary. We don’t use advertising cookies. If we add analytics, we’ll ask first. Cookie details and your choice.

You can ask for a copy of your data, ask us to correct or delete it, restrict or object to how we use it, ask for it in a portable format, and withdraw consent for marketing. Some data we must keep by law (for example payment and self-exclusion records). Contact help@theregraffle.co.uk; we’ll reply within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113.